Turning Customer Dissatisfaction into Opportunity

Nikos Zorbas: Customer dissatisfaction is an opportunity for improvement Nikos Zorbas, author of the book Customer Escalations Management: The Golden Recipe, spoke to BusinessNews.gr about his book, which became the No. 1 Best Seller on Amazon in the Service Industry, Public relations categories. Nikos Zorbas’ book focuses on processes and tactics, the required business structure, […]